At Motor Electrical Shop, we’re committed to providing premium industrial motors with reliable global delivery. Below you’ll find answers to common questions about our products and services.

Product Questions

Q: What types of motors do you specialize in?
A: We specialize in industrial and commercial motors including HVAC motors (furnace, ventilator, evaporative cooler), gear motors (Bison, Dayton), farm duty motors, and specialty motors like vacuum and carbonator pump motors.
Q: Are your motors suitable for heavy-duty industrial applications?
A: Absolutely. Our product line includes durable solutions like Bison Gear Motors and Farm Duty Motors specifically designed for demanding industrial environments.
Q: Do you offer replacement motors for specific brands?
A: Yes, we carry replacement motors for major brands including Dayton, Fasco, Broan, and Ametek Lamb. Check our product descriptions for compatibility information.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two reliable options:
Standard Express: $12.95 via DHL/FedEx (10-15 business days after processing)
Free Economy: Free on orders over $50 via EMS (15-25 business days after processing)
Q: How quickly do you process orders?
A: Most orders ship same or next business day (1-2 day processing time). You’ll receive tracking information immediately when your order ships from our Michigan warehouse.
Q: Do you ship worldwide?
A: Yes, we ship globally except to some remote areas and parts of Asia. Contact us at [email protected] if you have questions about delivery to your location.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption for all transactions. We never store full payment details on our servers.

Returns & Warranty

Q: What is your return policy?
A: We offer hassle-free returns within 15 days of receipt (excluding special orders). Contact our customer service at [email protected] for return authorization.
Q: What if I receive a damaged motor?
A: Our motors are packed with industrial-grade protection, but if damage occurs, contact us immediately at [email protected] with photos of the damage and packaging for expedited resolution.
Q: Do your motors come with a warranty?
A: Warranty terms vary by manufacturer. Please refer to individual product listings or contact us for specific warranty information.

Technical Support

Q: Can you help me select the right motor for my application?
A: While we don’t provide engineering consultation, our product specialists can help guide you based on your requirements. Include details about your application when contacting us at [email protected].
Q: Do you provide installation instructions?
A: Most motors come with manufacturer documentation. If you need additional guidance, we recommend consulting with a qualified technician for your specific application.

Still have questions? Our Michigan-based team is ready to assist commercial and industrial customers worldwide. Contact us at [email protected] or call +1 (248) XXX-XXXX during business hours (9AM-5PM EST).

Motor Electrical Shop – Powering Your World with Precision Delivery Since 2015